Q and A

CUSTOM ORDERS

We are more then happy to help create something custom for you! Whether that be earrings or a keyring in a certain colour, to apparel with your custom logo. Please contact us to see what we can do for you!

POSTAGE 

Postage within Australia begins at $10.00 and will be calculated on the weight or dimensions of your package. 
For example one set of earrings can be posted in a regular, priority postage envelope; while more then one pair, keyring and or apparel will require a larger mailer/ box to ensure your items reach you safely. All packages come with tracking and you will be provided with a tracking number. 

RETURNS & REFUNDS

REFUND POLICY
Due to the nature or some of our products (jewellery) we do not accept exchanges, returns or refunds for change of mind due to hygiene reasons.

However if you receive your order in a damaged condition, please contact us via our contact number or email (ensuring you have photographic evidence) and we will endeavour to offer you either a replacement, full refund or store credit.

Unfortunately Painted Gems is not responsible for any damages that maybe caused during transport/ postage. 

DISCLAIMERS

Due to the nature of polymere clay and resin (which some of our jewellery and keychains are handmade from), there may be some slight colour variation due to lighting and social media platforms.

In purchasing from us, you accept that there may be a slight risk of this variation and that no two products will be identical.  Painted Gems will endeavour to uphold great quality and create superior products for you!